First-time signup? Get 5% off your first order with codeRedeem at checkout
Product · Resolution Engine

Support Agent

AI customer support that resolves, not deflects.

A deep-data agent that connects your warehouse, CRM, OMS and logistics directly to the customer's chat window. No scripts. No rigid trees. Resolves the routine 80% of tickets instantly — and escalates the rest with full context.

No plans, no subscriptions, no demos — pay-as-you-go credits. 14-day refund on unused balance.

Support Agent interface preview
Metered
3 credits
per resolved ticket (≈ 250 for 750 credits)
Indicative monthly usage
750 credits
$75 · typical active workload
Unit price
$0.10
per credit · bonus credits on bigger top-ups
80%
Auto-resolution rate
<10s
First reply
5★
Average CSAT
30%
Lower cost to serve
Inside the workspace

One dashboard to run, measure and tune Support Agent.

Live credit balance, per-product KPIs, conversation and event streams, integration health, and a single audit trail across every workspace seat.

  • Real-time credit consumption per product
  • Outcome analytics with conversion attribution
  • Role-based access, SSO and audit log
  • Webhooks, REST API and Slack alerts
DigitalSpark workspace dashboard preview

Core capabilities

System-aware

Reads from OMS, warehouse, CRM, payments and tracking in real time.

Action, not info

Issues refunds, swaps SKUs, updates addresses — not just answers questions.

Policy-grounded

Follows your support playbook to the letter, with audit trails.

Voice + chat + email

One brain across every channel customers reach you on.

Smart escalation

Hands off with full history, suggested resolution and sentiment.

Continuous learning

Closes the loop with QA so accuracy compounds week over week.

What ships in the box

  • Integrations with Zendesk, Intercom, Front, Gorgias
  • Shopify, Salesforce Commerce, custom OMS connectors
  • PII redaction and data residency controls
  • Multilingual coverage out of the box
  • Macros and brand-voice tuning
  • Real-time agent assist for human reps

Where teams deploy it

E-commerce

Order status, returns, exchanges and shipping at full scale during peak.

SaaS support

Account, billing and onboarding tickets handled before they queue.

Logistics

Live shipment lookups, ETAs and exception handling end-to-end.

Ready to put Support Agent to work?

Top up from 50 credits ($5) and run it on your data today. 14-day money-back guarantee on the unused balance.

Buy credits